Appointments & Cancellation Policy
A major credit card and telephone number will be required to secure most appointments. Because your services are guaranteed reservations, full payment will be required prior to scheduling future appointments under the following conditions:
- Less than 24 hours notification provided to cancel single service appointments.
- Less than 48 hours notification provided to cancel multiple spa services.
- No-Show or missed appointments.
In the case a credit exists on your account at the time of a violation of our cancellation policy, full amount of missed services will be deducted from your account. By reserving an appointment, you agree to these terms and conditions.
Deposits
Packages and groups consisting of 3 or more clients will be charged an initial 50% deposit of all services at the time appointments are scheduled.
Late Arrivals
Please keep in mind that arriving late for a service may require us to shorten the length of the treatment, with full service charges applied, so as to not inconvenience other guests. We regret that late arrivals will not receive an extension of service. However, we will make every effort possible to provide the full amount of service.
- All new guests should arrive 15 minutes prior to your 1st scheduled appointment to allow time for new client paperwork.
- We ask that all cell phones and other electronic devices be turned off during your stay with us.
- To assist in keeping a calm environment children are not allowed in salon or spa unless receiving a service.
- Unless otherwise noted, gratuity is not included in services and package prices or gift certificates.
- Returns or exchanges are permitted within 14 days of purchase. Make-up is non-returnable. No exceptions.
- A fee of $25.00 USD is charged for any returned check.
